Frequently asked questions

Solsher is one trusted app for everyday life. In one place you can find help from checked service providers, find work, find a home, buy and sell, and share a ride. Solsher connects people; the services, jobs, homes, items and rides are offered by other users.

Yes. Creating an account is free, and job seekers and people looking for a home never pay. Solsher earns a small fee when a booking, sale or ride is paid for, or when someone posts a job ad or a listing. Every fee is shown in the app before you pay. See the full list in our Terms of use.

Available in South Africa, and coming soon to more countries in Southern Africa.

Solsher is launching in December 2026 on Google Play and the App Store.

Download the app and sign in with your phone number or email address. We send you a one-time code; there is no password to remember. You must be 18 or older.

Email support@solsher.co.za for help with the app, info@solsher.co.za for everything else, or call 060 131 7007. See Contact & support.

Before a provider appears on Solsher, they upload their ID or passport and, where the work needs it, certificates or licences. Solsher checks these before approving them. Their work photos are checked too. Approved providers show the Solsher Verified mark. Reviews come only from real bookings.

You pay the full price in the app once the provider accepts your booking. Payments are processed by Payfast; Solsher never sees your card details. Always pay through the app, because payments made outside Solsher are not protected.

Solsher holds your payment until the job is done. Once you confirm the job is done, Solsher pays the provider.

Open the booking and tap "Report a problem" before you confirm the job is done. Solsher keeps holding the payment while we look into it, speaks to both sides, and then decides fairly whether to pay the provider, refund you in full or in part, or close the problem.

To protect both sides. Contact details are shared once a booking is confirmed and paid, which keeps your payment protected and stops people from being contacted without a booking.

In the app, tap "Become a service provider". Add your details and services, upload your documents and some photos of your work, and send it to Solsher to check. Once you are approved, customers can find and book you.

Your ID or passport, and for some services a certificate or licence, such as a gas or electrical certificate. The app shows exactly what each service needs.

We aim to check new providers within one working day.

12% of the booking price. Joining is free, and there is no monthly fee unless you choose the optional Featured listing (R149 a month).

When the customer confirms the job is done, Solsher pays the booking price less our 12% fee into the bank account you gave us. Make sure your bank details are correct and in your own or your business's name.

No. Profiles, photos and ads may not show phone numbers, emails or social media names. Customers contact you through Solsher, which keeps your payments protected.

Yes, always. If anyone asks you for money to apply, for training, uniforms or "placement", don't pay. Report it to us at support@solsher.co.za.

R299 per job ad for 30 days. Solsher checks every ad before it goes live.

Only the company you applied to. Your CV is deleted six months after the job ad closes.

R99 per listing per month. People looking for a home use Solsher for free. The exact address is shown only after a viewing is accepted.

For items under R10,000 the seller pays 8% (at least R10) and the buyer pays R5 buyer protection. Big items have a listing fee instead: R299 for items from R10,000 to R49,999, and R499 for items from R50,000, including vehicles.

Drivers going somewhere offer seats to share the cost of the trip. Drivers are checked first (ID, licence and car). Passengers pay through the app, with an 8% fee (at least R10) on top. Share my trip and an SOS button are built in.

Keep messages and payments in the app, meet in a safe public place, and share your trip or meeting details with someone you trust. Never pay a deposit for a home before a viewing. In an emergency call 10111 or 112.

In the app, go to your account and choose "Delete my account". If you have open bookings, payments or problems, finish or cancel them first. Some payment records are kept for tax purposes, without your name where possible.

We follow the Protection of Personal Information Act (POPIA). We collect only what we need, never sell your information, and keep documents and bank details private. Read our Privacy policy.